Page 5 - Human-centred wellbeing

FACTS AND FIGURES
HUMAN-CENTRED WELLBEING
The success of a company invariably depends on its ability to understand the needs and expectations of its employees and clients. The same is true for wellbeing at work. A design led approach promises to set new standards in how to provide the best place to work. It avoids top-down decisions and makes everyone’s voice heard in defining the company’s approach to wellbeing.
There are three traditional drivers of growth in an organisation: the systematic division of tasks, the standardisation of processes and a hierarchical structure.
This is no longer appropriate in a digitalised society which has transformed everybody into a creator and in which business are expected to look to their triple bottom line of profit, people and planet1, focussing on the needs of shareholders as well as wider society so they generate both social and economic value.2
Perhaps surprisingly, responding to a market that demands agility and innovation while also acknowledging that employees are the company’s greatest asset go hand in hand.
In fact, this business model means that consumers and citizens are viewed as the stakeholders outside of the organisation, while employees are those inside it. Knowing the needs of the former is the key to successful products and services, while knowing those of the latter is the best way to create engaging workplace experiences.
A great deal of research shows how involving employees in decisions, management and the formulation of strategy is not only incredibly effective at ensuring the competitiveness of the firm and its ability to attract and retain talent, it also fosters wellbeing in the workplace.
Wellbeing is not the end-product of quick fixes and easy answers, it is achieved by accepting challenges to people’s knowledge and abilities, offering them a sense of control and achievement and looking for long term results.3
There is nothing new about the idea of designing for people. Most designers would argue that their work is inspired by the needs of people and a study of their behaviour.
Together with technology driven design - which focuses on the use of technical innovation - and environmentally sustainable design, which is interested in ecological impact on a local and global level, human- centred design is one of the three main modern design paradigms which lead to different outcomes even when they work in the same social and economic system.
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Human Centred Design process: it represents an approach to innovation that starts by the observation of the status quo to defeat bi- ases and empathise with the design challenge.
Data: elaboration of Interaction design foundation's graphic
FACTS AND FIGURES 5
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